Frontier Harley Shows Their Dedication To Customer Service

In my visits to the Harley-Davidson dealerships in the Omaha area, I've met and talked to a lot of great guys in the sales departments of those dealerships. Omaha motorcycle enthusiasts are pretty fortunate to have so many options when it comes to buying a Harley.

That said, I've yet to find a dealership that's as devoted to customer service as Frontier Harley-Davidson in Lincoln.

Today I got an e-mail from Jay Eilts, the sales manager of Frontier Harley-Davidson. He's just one of the great people that I talked to on my visit to their dealership on the 11th of June.

Here's the e-mail:

Jeff,

Sorry it’s taken me so long to get back with you. I want to thank you for taking the time to visit our dealership. We are a proud group of Harley-Davidson professionals and always appreciate a strong referral from a customer.

Despite the fact we don’t have the exact model/color you were searching for in-stock we are more than anxious to earn your business. Still sold on the FLHRC in Antique/Turquoise? When you are ready to pull the trigger let me know and I’ll hunt one down for ya’! Or we can go to work on either the Pewter or Flame Blue I’ve got left in-stock.

Even if we are unable to secure a bike deal with you I hope that we set a good impression with our staff and dealership. If you know of anyone looking for a Harley and feel we could serve them well I will be grateful for the referral. We have a great selection of 2009s and are getting more and more aggressive in their pricing as we get closer to the 2010 model year.

Once again, thanks for visiting our store and we hope to see you soon.

Regards,

Jay Eilts
Sales Manager
Frontier Harley-Davidson/Buell
www.frontierhd.com

Like I said before, Frontier Harley-Davidson staff "gets it" when it comes to treating their customers like family. I'd say that if more Harley dealerships nationwide took this stance when dealing with people that walk into their stores, we'd be seeing a lot more Harley motorcycles on the road and a lot fewer imitations.

While I'm probably not going to buy my Harley from Frontier Harley-Davidson, it's not due to any deficiency on their part. Just a matter of logistics and the stock they had at the time.

The bottom line is, if you're looking for a new or used Harley-Davidson in the Midwest, within driving distance of Lincoln, Nebraska, you really owe it to yourself to check out what the guys at Frontier Harley-Davidson have in stock.